Move-In Information

Welcome to Walnut Capital!

Please use this page as a resource to prepare for your move-in day!

Meet the Team

The Walnut Capital property team is looking forward to assisting you as you continue to settle into your new home. Please contact any of the following individuals with questions or concerns that you have regarding your move in or leasing process.

Regional Property Manager:
Maintenance Supervisor:
Resident Manager:
Leasing Consultants:
General Maintenance:
Accounts Receivable:
Leasing Director:

Move-In Day Checklist

Your move in date is quickly approaching! We are so excited to welcome you to our community. As you prepare for your transition, please keep in mind the following information:

  • Key pick up must be completed during office hours, Monday through Friday from 9:00am-5:00pm.
  • Some properties cannot accommodate large 18-wheeler moving trucks or box trucks. Please check with your leasing consultant of property rules.
  • The electric must be transferred into you name on lease start date. Click here to start new service.
  • Utility and rental insurance forms must be uploaded to your tenant profiles before move in payments are accessible.
  • All move in charges must be paid before you receive your move in materials (keys, parking permits, Walnut Perks card, promotional refunds, etc). These charges include first month rent, parking fee’s and/or non-refundable pet fees.

Need a moving service?

You’re in luck… Friendly Movers and Make Moves Moving Co. is part of our Walnut Perks program! Book one of these movers and receive a discount when moving into a Walnut Capital property. For more information on the discounts, visit our Walnut Perks page.

Transferring Utilities


Duquesne Light – 412-393-7100

Cable and Internet

Verizion Fios (Jake Devries, Account Rep) – 724-689-8844

Comcast – (Ethan Pascoe, Xfinity Sales Professional) – 412-463-8257

Gas (if applicable)

People – 800-764-0111

If for any reason the electric and (or) gas service is not transferred into your name by the lease start date you will be held responsible for any charges incurred from that date forward. A fifteen dollar ($15) vacant service fee will be charged to your residential account for the first occurrence and a fifty dollar ($50) vacant service fee will be charged for any following occurrence.

*All utilities must continue to stay in your name until lease end date. Any time utilities are taken out of your name you will be held responsible for any charges and any vacant service fees.

Online Account Information


Log in to your account Need to make a payment? Want to submit a service request? Interested in posting a note to your properties virtual Bulletin Board? Visit your tenant portal to access your account and various online amenities! Make sure to save the login link to your favorite browser’s bookmark bar.

And don’t worry, if you forget the web link address, you can always log in to your account by visiting and selecting Resident Login on the left hand side of the home page.

Important: Don’t forget to update your account information if your email address is changed! Your email address must be current to receive payment notifications, community updates, and other online activity confirmations.


As a Walnut Capital resident, you will occasionally receive emails from us. These emails are important because they include notices and information about your apartment. Some email programs block addresses they identify as spam, even if they are from legitimate sources. We recommend adding to your “Safe Senders” list, so that you don’t miss out on these reminders!


We will be sending out SMS alerts to your mobile phone for events such as shuttle delays, construction, utility issues, etc. We will never send out an SMS alert that does not have to do with urgent property information. Please opt in to these text alerts in your account settings.


Property Information

TAG YOUR VEHICLE (if applicable)

Before parking your vehicle in a Walnut Capital garage or parking lot, make sure to display your assigned parking permit accordingly. The permit should hang from your rear view mirror with the parking information directed towards your front windshield. Displaying this permit will prevent your vehicle from being inappropriately towed or ticketed.


Get to know your Thermostat If you are a native to Pittsburgh, you are already aware of how the weather tends to dramatically fluctuate throughout every season. If you are a newly established resident in our City of Bridges you will soon learn that each day in Pittsburgh brings new and exciting weather! Make sure you’re prepared for the highs and lows of each season by learning the programmable functions of your thermostat.


If you would like to request emergency maintenance please call 412.683.3809. Emergency(s) are limited to:

  • No heat
  • No water
  • Locked out of unit
  • No working toilet in your unit
  • Smell of Gas in your unit
  • Structural damage to your unit
  • Broken pipes/water lines
  • Broken elevator

If you’d like to report and other non-emergency issues, please call 412-621-0263 and leave a voicemail in our general mailbox and our office will return your call on the next business day.


Walnut Capital Management requires all residents to obtain and maintain evidence of liability insurance throughout the term of your lease, including lease renewals. Prior to your move-in, you are required to purchase and maintain Renter’s Insurance with minimum liability coverage of at least $100,000. As a reminder, we do not carry insurance to protect you against loss of your personal property. What steps do you need to take?

IF YOU ALREADY HAVE RENTER’S INSURANCE: If your current policy provides for at least $100,000 of liability, you are set! Simply email or send your policy ‘declarations’ page to the leasing office on your move in date. The insurance declaration page should contain the policy effective date, coverage amounts, policy number, and expiration date.

IF YOU DO NOT HAVE RENTER’S INSURANCE: We recommend you visit our preferred vendor for a quote and to obtain coverage, or you may secure your coverage elsewhere. You can also purchase personal contents insurance for a small additional fee. To enroll in the ResidentShield plan, feel free to visit the website above or contact the ResidentShield customer service team at 1-800-566-1186. Coverage can begin with ResidentShield immediately, and our office will receive an automatic notification of your online policy purchase.

Understanding Your Landlord Required Tenant Liability Policy

  • This policy ONLY provides liability coverage for the apartment community in case of resident- caused damage or loss
  • It DOES NOT provide coverage for the resident’s personal items or belongings
  • The apartment community is listed as the Primary Named Insured and all policy interactions are the responsibility of the apartment management staff
  • Once you are enrolled, you will be listed as an ‘additional insured’ on the landlord’s policy
  • The cost for this insurance will be charged and paid with your monthly rent
  • DEDUCTIBLE: (Per Loss Occurrence Per Tenant unless indicated otherwise)

Property Damage: Greater of the Tenant Security Deposit or $500.00. Pet damage claims require additional security deposit.

If you have specific questions about this policy please contact the leasing office or call ResidentShield at 1-800-566-1186. You may purchase a standard HO-4 Renter’s policy from that WILL cover your contents in addition to the community required liability.

Your Perks


Complimentary shuttle transportation has been arranged exclusively for tenants of properties managed by Walnut Capital Management, with direct lines to Pitt and CMU campuses. Check for the schedule here


Walnut Capital Management is happy to welcome you to the Walnut Perks program. Before painting the town, make sure to research the discounts and perks that Pittsburgh’s local vendors offer so you can save big on your purchases! Visit our website!


Do you have friends who are looking for a place to live? Send them to Walnut Capital! Earn free rent for any referral that moves into one of our properties! Check out our website for more details.