With 2,500 residential units, 350,000 feet of retail space, and 500,000 square feet of office space in our portfolio, the property management team at Walnut Capital offers a wealth of experience that has allowed us to perfect the art of customer service. It is the cornerstone value of our company and our top priority as a business.
Our company was founded on the premise that we would never say “no” to our customers, but rather look for ways to make each request or suggestion work. We know what it takes to provide the highest quality work environment for the most demanding tenants. Our goal is to offer concierge-level service with guru-level anticipation.
Each of our 70 team members offers specialized skill sets, working together toward the common goal of exemplary service. We handle all aspects of our operations in-house to assure prompt and complete attention. Walnut Capital features complete online capabilities, from helping prospective tenants research different neighborhoods through the application and lease signing of all residential properties. Our commercial clients enjoy secure tenant portals which provide real- time information on the status and completion of all service requests. All residential service orders can likewise be submitted and tracked online or via a mobile device, and our goal is to complete each request within 48 hours.
As a fully integrated development and property management firm, WCM works with our architects and engineers from the outset of design to create efficient operations within our projects. We work with the HVAC and electrical designers to create efficient systems, which can be easily monitored and serviced, reducing costs for our tenants.
Our accounting team boasts a wealth of experience in managing complex, mixed-use properties. We provide all services in-house, from rental collection to expense allocation, accounts payable, and financial reporting. We work with each tenant to provide the information and resources necessary for their operations, including with centralized corporate accounting departments.
We know the regional market inside and out, and our knowledge and experience show in our promotion, leasing, operation and fiscal management procedures. Every Walnut Capital tenant and client benefits from a hands-on owner/management team that is firmly committed to maintaining a consistent standard of excellence.